Technical Support

Technical Support for Families

Families can receive Technical Support from the NYCDOE by:

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPadTeachHubGetting Started with Google ClassroomGetting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner. 

You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

  • Status or delivery of iPad request
  • Reporting a lost or stolen device
  • Support for sign in and use of iPad or other DOE devices
  • Help with applications (including Google Classroom)

If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.Staff can fill this form out on behalf of parents. Staff who need help with technology should log into the Technology Page(Open external link) on the InfoHub.